We're looking for people who have wide-open hearts and who want to help members of the community find peace in their homes. Many of our clients have some kind of mental health experience or physical impairment that causes them to struggle with daily tasks like folding laundry, sorting mail, washing dishes, emptying litter boxes, taking the trash out, etc.

 

Sometimes clients have a hard time letting go of items that cause them stress because…

• "What if I need this someday?"

• Or, "My mom bought this for my child and she'll ask about it next time she's here."

• Or, "I have a hard time looking at my things that are from before my transition."

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You need to be able to do not only the physical labor of hauling, scrubbing, sorting, and sweeping, but also do the heart labor of listening, being empathetic, and providing judgement-free support.

 

As a Client Care Specialist, you must be able to fulfill these qualifications:

 

Job Requirements:

• You must live in the the Metro-Richmond area

• You must be willing to travel to Ashland, Mechanicsville, Richmond City, Henrico County, Short Pump/Glen Allen, North Chesterfield and Chesterfield for work

• You must drive your own vehicle to and from appointments

• You will be expected to treat all clients and staff with the same level of kindness and care regardless of sex, sexual orientation, race, gender identity, age, and level of health and ability

• You must work in a mask if a client requests it

• You must be available for client work for at least 15 hours per week

• You must attend a mandatory all-team meeting every 4 weeks on Sundays from 1-2:30pm

• You must have a smart phone to communicate with the team and log your hours and client notes on the go

• You must take client donations to an approved, local, non-religious thrift store of good reputation (never Goodwill or Salvation Army)

• You must be willing to adapt to plan changes during appointments

• You must be willing to work in homes that currently have or have previously had pest activity. (For example: fruit flies, roaches, mice. We do not serve people with active infestations of pests that feed on humans, such as fleas or bed bugs.)

• You must use critical thinking skills to help clients formulate a plan if instructions are unclear

• You must keep track of PPE and cleaning supplies and request a restock when necessary

• You must be competent in routine household cleaning tasks such as:

  • cleaning bathrooms

  • washing dishes

  • sweeping, mopping, and vacuuming

  • washing and putting away laundry

  • decluttering

• You must be able to fulfill the physical requirements of this job, which include:

  • lifting up to 50 lbs on your own

  • frequent bending and stretching
    being on your feet for 3 hours or more

  • rearranging furniture with assistance

  • and in rare cases, depending on the client's access to public utilities:

    • work using a headlamp

    • work in temperatures between 50-80 degrees

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Examples of work that Client Care Specialists do with clients are:​​

• Routine Home Maintenance 

  • Cleaning litter boxes

  • Replacing light bulbs and air filters

  • Sorting mail

  • Minor repairs such as tightening screws on loose cabinet doors
     

• Cleaning and Decluttering

  • Scrubbing surfaces

  • Bagging and removing trash

  • Taking donations to a thrift store
     

• Organizing 

  • Creating systems based on need and level of access

  • Accessibility adjustments for those with physical limitations
     

• People Services

  • Empathetic communication and relationship building

  • Body doubling 

  • Creating action plans

  • Daily/weekly routine creation

  • Teaching clients and other team members how to do all of the above
     

Examples of work that Client Care Specialists do outside of scheduled appointment times are:

• Communicate with the team on Slack outside of appointment times

• Attend team meetings

• Manage supplies and request refills

• Fill in your timesheet daily

• Additional training to support your role

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​The pay is $20 an hour during an initial probation period of 90 days, and $21 an hour after that (including breaks and drive time between appointments).
 

Within your first year, you will be trained in Mental Health First Aid and receive a certification. At that point, your pay will go up $1/hr.

 

Being a small company, we do not have all the fancy benefits options that larger companies have. We believe in being completely transparent about that from the start.

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Our current additional compensation options and benefits are :

• All Home Harmony-related mileage over 20 miles per day is reimbursed to you at the rate of $0.73/mile.

• Half off our group rate for a Seven Hills Family Medicine membership for you + 1 adult of your choosing + up to 2 minors.

• Discounted self-pay rates for individual therapy sessions with our partners at Phases Therapy.

 

As we grow, we have big dreams about other benefits and increased pay. It has been hard to be realistic about what we can provide, but we hope this small benefits package will grow as our team does! We recognize that businesses are nothing without the people who show up and work hard every day, and we do our best to honor that.

 

This position can be hard on your body and your heart, therefore to prevent burnout we are only hiring for up to 20 hours per week at the start. After your 90-day probation period you can opt-in to work more than 20 hours per week, but not  before then.

 

If this sounds like a place where you want to be, click below to apply!